Privacy Policy
This Privacy Policy explains how Zyva AI ("we", "us", or "our") collects, uses, and protects information when you visit our website or use our services. We are committed to complying with the General Data Protection Regulation (GDPR) and applicable Spanish data protection law.
1. Data Controller
The data controller for personal data collected on this website is Zyva AI, based in Madrid, Spain. You can reach us at info@zyva-ai.com.
2. What Data We Collect
We collect the following categories of personal data:
- Contact information: Name, email address, clinic name, and role, collected when you submit a form on our website.
- Usage data: Pages visited, time on site, and interactions, collected via Google Analytics 4 (only after cookie consent).
- Communication data: Content of messages you send us via the contact form or email.
3. Why We Collect It (Legal Basis)
- Form submissions: Legitimate interest in responding to enquiries and managing our early-access programme (Art. 6(1)(f) GDPR).
- Analytics: Your consent (Art. 6(1)(a) GDPR), only collected after you accept our cookie banner.
4. How We Use Your Data
- To respond to your enquiry or early-access request
- To manage demo reservations and onboarding
- To understand how our website is used and improve it (analytics)
- To send product updates (only if you have explicitly opted in)
We do not sell your data. We do not share your data with third parties for marketing purposes.
5. Third-Party Services
- Google Analytics 4: Used for website analytics. Data is processed by Google LLC. We use consent mode, so GA4 does not fire until you accept cookies.
- Formspree: Used to receive form submissions. Data is transmitted securely and stored in our connected Google Sheets.
6. Data Retention
We retain contact form submissions for up to 24 months, after which they are deleted unless we have an ongoing relationship with you. Analytics data is retained per Google Analytics' default settings (14 months).
7. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to processing based on legitimate interests
- Withdraw consent at any time (for analytics)
- Lodge a complaint with the Spanish data protection authority (AEPD)
To exercise any of these rights, contact us at info@zyva-ai.com. We will respond within 30 days.
8. Cookies
We use cookies solely for analytics purposes (Google Analytics 4). We do not use advertising, tracking, or third-party marketing cookies. You can accept or decline analytics cookies via our cookie consent banner.
9. Security
We use HTTPS for all data transmission and apply standard security practices to protect your data. No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect your personal information.
10. Contact
If you have questions about this policy, contact us at info@zyva-ai.com.